This policy explains what personal information Voxel Engineering (“we”, “us”) collects through voxelengineering.co.ke, how we use it, and the choices you have. We handle personal data in line with Kenya’s Data Protection Act, 2019.
What we collect
When you ask for a quote. If you use the quote form, we receive the answers you choose (the service, what you have to start with, quantity and timing), any project details you type, your name, and the phone number or email address you give us. We also note which page you sent it from and the country your connection comes from.
When you contact us directly. If you call, email or message us on WhatsApp, we receive whatever you share in that conversation. WhatsApp messages are also handled under WhatsApp’s own privacy policy.
When you browse the site. We count visits so we can see which pages are useful. For each page view we record the page, the website that linked you here (for example Google), your country, and whether you’re on a phone, tablet or computer. To count unique visitors without cookies, we use a one-way code made from your connection and browser that changes every day. We don’t store your IP address, and the code can’t be used to identify you or follow you from one day to the next.
Cookies
Google Analytics (only if you accept). When we have Google Analytics switched on, the cookie notice asks you first. If you choose Accept, Google Analytics sets cookies (named _ga and _ga_…) that help us see, in total, how visitors find and use the site, such as which pages are viewed and roughly where visitors are. We ask Google to shorten your IP address, and we don’t use these cookies for advertising. If you choose Decline, no Analytics cookies are set. You can change your mind at any time with Cookie settings in the website footer.
Other storage. Your browser keeps a small note of your cookie choice so the notice doesn’t keep appearing. Our own visit counting doesn’t use cookies at all. Our staff sign-in area uses one essential cookie to keep staff signed in; it isn’t set for visitors.
How we use your information
- To reply to your enquiry, prepare a quote and deliver your order.
- To keep a record of enquiries and work we’ve done.
- To understand, in total, how people use the website so we can improve it.
We don’t sell your information, and we don’t use it for marketing without asking you first.
Who handles it for us
We use trusted service providers to run the website: Cloudflare hosts the site and stores enquiries and visit counts, Google (Gmail) receives the email alert we get when you send a request, and Google Analytics measures visits if you accept Analytics cookies. Their servers may be outside Kenya. Where that’s the case, they protect the data under their own security and data-protection commitments.
How long we keep it
- Quote requests are kept for as long as we need them to respond, deliver your work and keep business records. You can ask us to delete yours at any time.
- Visit counts are deleted automatically after about 13 months.
Your rights
Under the Data Protection Act you can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct anything that’s wrong;
- delete your information;
- stop using it for a particular purpose.
To do any of these, email [email protected] or call us. We’ll respond as quickly as we can and within the time the law allows. If you’re not happy with how we’ve handled your information, you can complain to the Office of the Data Protection Commissioner (odpc.go.ke).
Changes to this policy
If we change how we handle personal information, we’ll update this page and the date at the top.