These terms apply when you use voxelengineering.co.ke or order work from Voxel Engineering (“we”, “us”), a 3D printing and engineering services business based in Nairobi, Kenya. By using the website or placing an order, you agree to them.
Quotes
- A quote is based on the files, drawings, samples and details you give us. If these change, the price and delivery time may change too.
- Quotes are valid for 14 days unless the quote says otherwise.
- Prices are in Kenya Shillings (KES). Delivery or courier costs are shown separately where they apply.
Orders and payment
- Work starts once you accept the quote and pay any deposit it asks for.
- The balance is due before the finished work is handed over or dispatched, unless we agree otherwise in writing.
- Small changes during the job are welcome. Larger changes, such as a new design, a different material or more pieces, may need a new quote.
Your files and designs
- You confirm that you own, or have permission to use, every file, drawing, scan or part you send us, and that making it doesn’t infringe anyone else’s rights.
- We use your files only to quote and produce your order. We don’t share or sell them, and we keep them confidential.
- You keep ownership of your designs. Where we create a new design for you, it becomes yours once the job is paid in full, unless we agree otherwise.
- We may decline work that is unsafe, unlawful or infringes someone else’s rights.
Medical and functional parts
- Anatomical models are made for planning, teaching and patient education. They are not medical devices and must not be implanted or used to diagnose or treat a patient.
- 3D-printed parts behave differently from moulded or machined parts. Where a part must carry load, handle heat or meet a safety standard, tell us so we can advise on material and design. You are responsible for testing a part in its final use.
Delivery
- Delivery times in a quote are our best estimate. We’ll tell you as soon as possible if something will delay your order.
- Collection is from Nairobi, or we can arrange delivery across Kenya at the cost shown in the quote.
Checking your order and fixing problems
- Please check your order when you receive it and tell us about any problem within 7 days.
- If a part doesn’t match the agreed specification, we’ll reprint or repair it, or refund the affected part.
- Small differences in surface finish, layer lines and colour are a normal part of 3D printing and are not defects.
Cancellations
You can cancel before work starts and get any deposit back. Once printing or design work has started, we may keep the part of the deposit that covers work already done and materials used.
Our responsibility
We take care with every job. Our total responsibility for any order is limited to the amount you paid for it. We are not responsible for indirect losses, such as lost profit or downtime, except where the law says we must be.
The website
The content on this website, including text, images and 3D models, belongs to Voxel Engineering. Please don’t copy it without asking. We work to keep the site accurate, but information on it may change without notice.
Privacy
How we handle your personal information is explained in our privacy policy.
Law and disputes
These terms are governed by the laws of Kenya. If a problem comes up, please contact us first and we’ll do our best to resolve it. If we can’t, the courts of Kenya will decide.
Contact
Questions about these terms: email [email protected] or call 0795 878 454.